Berkshire Hathaway HomeServices real estate brokerage network ranked “Highest Overall Satisfaction for Repeat Home Sellers Among National Full Service Real Estate Firms” in the J.D. Power 2017 Home Buyer/Seller Satisfaction Study℠.
The 10th annual study measured customer satisfaction among the nation’s largest real estate brokerage companies and their agents through March and April. Overall satisfaction was gauged across five factors of the real estate process: agent/salesperson, closing process, real estate company marketing, real estate company office, and package of additional services. The study was based on responses from 4,170 consumers.
Among repeat home sellers, Berkshire Hathaway HomeServices scored 858 on a 1,000-point scale, performing particularly well in the categories agent/sales person, closing process and real estate company marketing.
“Berkshire Hathaway HomeServices stands for top-quality real estate representation in markets across America,” said Gino Blefari, CEO and president of the network. “We’re proud to accept this award, as it spotlights the exemplary service network agents and their brokerages provide every day.”
The ranking, “highest for repeat home seller satisfaction,” speaks volumes, Blefari added. “Repeat home sellers have been through the real estate process before and have a clear understanding of the work and expertise involved in a successful home sale,” he explained. “This type of satisfaction means Berkshire Hathaway HomeServices network agents are excelling when it comes to communicating with clients and listing and marketing clients’ homes. That’s the ‘heavy lifting’ of real estate.”
“The team at Berkshire Hathaway HomeServices California Properties works hard to exceed the expectations of its clients – sellers and buyers alike,” explained Bruce Short, President of Berkshire Hathaway HomeServices California Properties. “In today’s market, clients need the expertise of top real estate professionals,” Short said. “Through our local-market expertise, brand strength and processes, we provide award-winning service as we help people achieve their real estate goals and dreams.”